Happy note in my in-box this morning.
Please disregard that letter. It was denied because the lady I was speaking to marked to wrong answer-
So I spoke with a Dr. And and got it overturned. Your are approved and will be receiving another letter. Please let me know if you have anymore questions.
I opened this note from my physician’s assistant in the midst of a thirty minute phone ordeal with Humana; I’d tried talking to two operators with Kentucky accents and neither one could find my account, even when I spelled my name with the military Alpha Bravo Chalie method.
I’d gone into this day prepared to be loving. Literally. I was carrying this quote around from activist Ruby Sales, who said, “I love everybody in my heart. And you can’t make me hate you.” I was going to remind myself, no matter what happened, that Humana might be an evil corporation, but the people making up Humana are basically good. Oh well. That’s a nice thought.
And what was my take-away after the botched claim processing and the phone ordeal? Humana, I no longer think you are evil. You did, after all, approve my claim and I can continue taking Zinbryta. But from now on, I’m skipping talking to your basically good people and going straight to your website.
I am not yet an evolved human being who can withstand uncertainty…or being on hold.